Privacy Policy

1. Introduction

Welcome to RapidHookGen. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI content creation service — including hooks, captions, hashtags, CTAs, full campaigns, and AI video hooks.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address and password (encrypted), or your Google account email if you sign in with Google
Payment Information: Processed securely through Razorpay (we don't store card details)
User Content: Topics, prompts, hooks, captions, hashtags, CTAs, campaigns, and video hooks you generate
Uploaded Media: Photos you upload for AI video generation
Brand Profile: Optional brand details (name, voice, products, audience) you save to personalize generations
Support Communications: Messages sent to our support team

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on platform
Device Information: Browser type, operating system, IP address
Cookies: Session cookies for authentication and functionality

3. How We Use Your Information

Service Delivery: To provide and maintain our AI content generation services (hooks, captions, hashtags, campaigns, and video hooks)
AI Processing: Your prompts and uploaded media are sent to our AI providers (see Section 9) solely to generate your requested content
Account Management: To create and manage your account
Payment Processing: To process paid plan subscriptions (billed monthly, cancel anytime) and one-time credit pack purchases
Communication: To send service updates, security alerts, and support messages
Improvement: To analyze usage patterns and improve our algorithms
Security: To detect and prevent fraud, abuse, and security issues
Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do NOT sell your personal data. We may share information only in these circumstances:

Service Providers: Razorpay for payment processing, our email delivery provider for transactional emails, and AI providers (OpenAI, fal.ai) to generate your requested content
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger or acquisition
With Your Consent: When you explicitly authorize us to share data

5. Data Security

We implement industry-standard security measures:

Password encryption using bcrypt hashing
HTTPS encryption for all data transmission
Secure database storage with PostgreSQL
Regular security audits and monitoring
API key encryption for developer access

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights (GDPR & Privacy Laws)

If you're in the EU/EEA or other regions with privacy laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a machine-readable format
Object: Object to processing of your data
Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at contact@rapidhookgen.com

7. Cookies and Tracking

We use cookies for:

Essential Cookies: Required for login and basic functionality
Analytics Cookies: To understand how you use our service
Advertising Cookies: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising. Meta may set cookies and collect page-view data as described in Meta's privacy policy
Preference Cookies: To remember your settings

You can control cookies through your browser settings. Note that disabling essential cookies may limit functionality.

View Cookie Policy

8. Data Retention

We retain your data for as long as necessary to provide services:

Account Data: Until you delete your account
Generation History: 90 days for analytics, then anonymized
Payment Records: 7 years for tax and legal compliance
Support Tickets: 2 years for quality assurance

9. Third-Party Services

We use the following third-party services:

Razorpay: Payment processing for subscriptions and purchases (India-based, PCI DSS compliant)
OpenAI: AI text and image generation (your prompts are processed to create your content)
fal.ai: AI video generation (your prompts and uploaded photos are processed to create video hooks)
Google: Optional "Sign in with Google" authentication
Meta (Facebook): Advertising measurement via the Meta Pixel
Email delivery (SMTP): Transactional emails such as account verification, receipts, and renewal notices
Replit: Hosting infrastructure

These services have their own privacy policies and data practices.

10. Children's Privacy

RapidHookGen is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or prominent notice on our service. Continued use after changes constitutes acceptance.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: contact@rapidhookgen.com
Support: Submit a Support Ticket